Buenas ayer he realizado un pedido a amazon.co.uk y hoy he recibido un correo electronico indicando que hay un problema con mi tarjeta y pidiendome una serie de datos lo que pasa es que esta en ingles y como que no me entero mucho, a ver si me echan una mano, trascribo mensaje: Dear Customer Your Amazon.co.uk account including order (xxxxxxxxxxxxxxxxxxxxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner. For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons. To ensure your fax is handled in a timely manner, please send the following information: • A copy of your bank or card statement for the card used, including billing address • The last 4 digits of the payment card • Your name, e-mail address, phone number and order number (xxxxxxxxxxxxxxxxxxxxxxxxx). Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax. =========================================== Fax: 0208 636 9326 (UK only) International Fax: +44 208 636 9326 (outside the UK) =========================================== For your security please do not send any password information as this is not required. During this verification process you will not be able to access your Amazon.co.uk account. Please do not place a new order using a new account as this may result in additional delays. Be advised your order will be on hold for a maximum of 4 days after which time it will be cancelled if we haven’t received your fax containing the required information. If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name and fax number of a specific representative with whom we can correspond if necessary. We will remove the hold on your Amazon.co.uk account and complete the processing of your orders once we have verified your billing information. Thank you for your patience with our security measures. Yo entiendo que quieren comprobar que realmente esta usando la tarjeta el legitimo titular y que me piden envie un fax indicando: - Los cuatro ultimos numero de la tarjeta - Mi nombre, email, numero de telefono y numero de pedido - A copy of your bank or card statement for the card used, including billing address Esto ultimo no se lo que significa concretamente.