Falla de driver con Microsoft LifeChat LX-4000

Publicado en 'Hardware General' por jpotter, 28 Ene 2016.





  1. jpotter

    jpotter Miembro nuevo

    Registro:
    14 Dic 2015
    Mensajes:
    34
    Likes:
    6




    Estimados buenas tardes:
    Tenemos un problema que nos está rompiendo la cabeza:
    Se trata de una laptop HP Elitebook 840G1 con Win7 Enterprise 64 Bits. a la cual repentinamente dejó de funcionarle el audifono descrito en el titulo.
    En el administrador de dispositivos sale con el siguiente error: The drivers for this device are not installed (code 28) pero el caso es que los drivers que usan estos dispositivos son genéricos de Microsoft.
    Se han hecho los siguientes descartes sin éxito:

    1.- Se intentó usar la opción actualizar Drivers desde windows update,
    2- El Audífono se ha descartado en otra PC con Win7 64Bits y si lo reconoce correctamente. Se ha probado en ambas PCs con otros audífonos, el LifeChat LX-3000 y falla en la misma que falla el LX-4000 (usan los mismos drivers)
    3.- Se ha probado en todos los puertos USB de la laptop
    4.- Otros dispositivos como memorias USB, Modem USB, sí son reconocidos correctamente
    5.- Se desinstaló el dispositivo desde el administrador de dispositivos y se conectó de nuevo. No hubo éxito.

    Al momento de instalar el audifono, en la carpeta C:\Windows\INF se generó el siguiente log, Ojalá puedan ayudarme, gracias:

    setupapi.dev.log:
    [Device Install Log]
    OS Version = 6.1.7601
    Service Pack = 1.0
    Suite = 0x0100
    ProductType = 1
    Architecture = amd64

    [BeginLog]

    [Boot Session: 2016/01/28 14:22:12.109]

    >>> [Device Uninstall (Device Manager) - USB\VID_045E&PID_077E\6&6BD6124&0&4]
    >>> Section start 2016/01/28 15:22:02.031
    cmd: "C:\windows\system32\mmc.exe" "C:\windows\system32\compmgmt.msc" /s
    dvi: {DIF_REMOVE} 15:22:02.032
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: No CoInstallers found
    dvi: Default installer: Enter 15:22:02.037
    dvi: {Remove DEVICE}
    dvi: InstanceID = 'USB\VID_045E&PID_077E\6&6BD6124&0&4'
    dvi: Devnode Status = 0x01806400
    dvi: CM_Query_And_Remove_Subtree_Ex returns 0x00000000
    dvi: Devnode Status after CM_Query_And_Remove_Subtree_Ex = 0x01806400
    dvi: Query-and-Remove succeeded
    dvi: {Delete DEVICE}
    dvi: Device Instance uninstalled.
    dvi: {Delete DEVICE exit (0x00000000)}
    dvi: {Remove DEVICE exit (0x00000000)}
    dvi: Default installer: Exit
    dvi: {DIF_REMOVE - exit(0x00000000)} 15:22:02.077
    <<< Section end 2016/01/28 15:22:02.078
    <<< [Exit status: SUCCESS]


    >>> [Device Install (Hardware initiated) - USB\VID_045E&PID_077E\6&6bd6124&0&4]
    >>> Section start 2016/01/28 15:22:03.952
    ump: Creating Install Process: DrvInst.exe 15:22:03.956
    ndv: Retrieving device info...
    ndv: Setting device parameters...
    ndv: Searching Driver Store and Device Path...
    dvi: {Build Driver List} 15:22:03.986
    dvi: Searching for hardware ID(s):
    dvi: usb\vid_045e&pid_077e&rev_0202
    dvi: usb\vid_045e&pid_077e
    dvi: Searching for compatible ID(s):
    dvi: iusb3\devclass_00&subclass_00&prot_00
    dvi: iusb3\devclass_00&subclass_00
    dvi: iusb3\devclass_00
    dvi: iusb3\composite
    dvi: usb\devclass_00&subclass_00&prot_00
    dvi: usb\devclass_00&subclass_00
    dvi: usb\devclass_00
    dvi: usb\composite
    cpy: Policy is set to make all digital signatures equal.
    dvi: Enumerating INFs from path list 'C:\windows\inf'
    inf: Searched 1 potential matches in published INF directory
    inf: Searched 35 INFs in directory: 'C:\windows\inf'
    dvi: {Build Driver List - exit(0x00000000)} 15:22:04.130
    ndv: Selecting best match from Driver Store (including Device Path)...
    dvi: {DIF_SELECTBESTCOMPATDRV} 15:22:04.131
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: No CoInstallers found
    dvi: Default installer: Enter 15:22:04.133
    dvi: {Select Best Driver}
    ! dvi: Selecting driver failed(0xe0000228)
    dvi: {Select Best Driver - exit(0xe0000228)}
    ! dvi: Default installer: failed!
    ! dvi: Error 0xe0000228: There are no compatible drivers for this device.
    dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 15:22:04.135
    ndv: Searching Windows Update for drivers... 15:22:04.144
    ndv: Acquired WU search serialization mutex. 15:22:04.144
    ndv: About to release WU search serialization mutex. 15:22:04.193
    ndv: No driver found on Windows Update. 15:22:04.196
    ndv: {Core Device Install} 15:22:04.201
    ! ndv: Installing NULL driver!
    dvi: Set selected driver complete.
    dvi: {DIF_ALLOW_INSTALL} 15:22:04.208
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: Default installer: Enter 15:22:04.210
    dvi: Default installer: Exit
    dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 15:22:04.213
    dvi: {DIF_INSTALLDEVICE} 15:22:04.214
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: Default installer: Enter 15:22:04.216
    ! dvi: Installing NULL driver!
    dvi: Writing common driver property settings.
    dvi: {Restarting Devices} 15:22:04.235
    dvi: Restart: USB\VID_045E&PID_077E\6&6BD6124&0&4
    dvi: Restart complete.
    dvi: {Restarting Devices exit} 15:22:04.302
    dvi: Default installer: Exit
    dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 15:22:04.303
    ndv: Device install status=0xe0000203
    ndv: Performing device install final cleanup...
    ! ndv: Queueing up error report since device installation failed...
    ndv: {Core Device Install - exit(0xe0000203)} 15:22:04.305
    ump: Server install process exited with code 0xe0000203 15:22:04.319
    <<< Section end 2016/01/28 15:22:04.330
    <<< [Exit status: FAILURE(0xe0000203)]


    >>> [Device Install (Hardware initiated) - USB\VID_045E&PID_077E\5&1B8E499F&0&4]
    >>> Section start 2016/01/28 15:25:43.303
    ump: Creating Install Process: DrvInst.exe 15:25:43.307
    ndv: Retrieving device info...
    ndv: Setting device parameters...
    ndv: Searching Driver Store and Device Path...
    dvi: {Build Driver List} 15:25:43.337
    dvi: Searching for hardware ID(s):
    dvi: usb\vid_045e&pid_077e&rev_0202
    dvi: usb\vid_045e&pid_077e
    dvi: Searching for compatible ID(s):
    dvi: iusb3\devclass_00&subclass_00&prot_00
    dvi: iusb3\devclass_00&subclass_00
    dvi: iusb3\devclass_00
    dvi: iusb3\composite
    dvi: usb\devclass_00&subclass_00&prot_00
    dvi: usb\devclass_00&subclass_00
    dvi: usb\devclass_00
    dvi: usb\composite
    cpy: Policy is set to make all digital signatures equal.
    dvi: Enumerating INFs from path list 'C:\windows\inf'
    inf: Searched 1 potential matches in published INF directory
    inf: Searched 35 INFs in directory: 'C:\windows\inf'
    dvi: {Build Driver List - exit(0x00000000)} 15:25:43.481
    ndv: Selecting best match from Driver Store (including Device Path)...
    dvi: {DIF_SELECTBESTCOMPATDRV} 15:25:43.482
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: No CoInstallers found
    dvi: Default installer: Enter 15:25:43.483
    dvi: {Select Best Driver}
    ! dvi: Selecting driver failed(0xe0000228)
    dvi: {Select Best Driver - exit(0xe0000228)}
    ! dvi: Default installer: failed!
    ! dvi: Error 0xe0000228: There are no compatible drivers for this device.
    dvi: {DIF_SELECTBESTCOMPATDRV - exit(0xe0000228)} 15:25:43.485
    ndv: Searching Windows Update for drivers... 15:25:43.496
    ndv: Acquired WU search serialization mutex. 15:25:43.497
    ndv: About to release WU search serialization mutex. 15:25:43.504
    ndv: No driver found on Windows Update. 15:25:43.505
    ndv: {Core Device Install} 15:25:43.506
    ! ndv: Installing NULL driver!
    dvi: Set selected driver complete.
    dvi: {DIF_ALLOW_INSTALL} 15:25:43.509
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: Default installer: Enter 15:25:43.510
    dvi: Default installer: Exit
    dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 15:25:43.511
    dvi: {DIF_INSTALLDEVICE} 15:25:43.511
    dvi: No class installer for 'Microsoft LifeChat LX-4000'
    dvi: Default installer: Enter 15:25:43.512
    ! dvi: Installing NULL driver!
    dvi: Writing common driver property settings.
    dvi: {Restarting Devices} 15:25:43.525
    dvi: Restart: USB\VID_045E&PID_077E\5&1B8E499F&0&4
    dvi: Restart complete.
    dvi: {Restarting Devices exit} 15:25:43.583
    dvi: Default installer: Exit
    dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 15:25:43.587
    ndv: Device install status=0xe0000203
    ndv: Performing device install final cleanup...
    ! ndv: Queueing up error report since device installation failed...
    ndv: {Core Device Install - exit(0xe0000203)} 15:25:43.595
    ump: Server install process exited with code 0xe0000203 15:25:43.618
    <<< Section end 2016/01/28 15:25:43.623
    <<< [Exit status: FAILURE(0xe0000203)]
     


  2. DarthVader

    DarthVader Miembro de oro

    Registro:
    18 Mar 2015
    Mensajes:
    5,283
    Likes:
    2,366
    Los drivers adecuados de ese producto deben de estar disponibles en Windows Update.
     
  3. jpotter

    jpotter Miembro nuevo

    Registro:
    14 Dic 2015
    Mensajes:
    34
    Likes:
    6
    Pues ya probé, no lo están. Como digo, son drivers genéricos.
     
  4. JzRocks

    JzRocks Miembro de plata

    Registro:
    12 Abr 2014
    Mensajes:
    3,176
    Likes:
    271
  5. jpotter

    jpotter Miembro nuevo

    Registro:
    14 Dic 2015
    Mensajes:
    34
    Likes:
    6
    lo intentaré inmediatamente y aviso. Gracias

    Gracias por la ayuda pero no solucionó el problema. Removí el controlador fallido del administrador de dispositivos y corrí el instalador. Conecté el audifono y sigue sin detectarlo.