Los de Aliexpress me cancelan las ordenes y nadie sabe porque

Publicado en 'Más allá del teclado' por DarthVader, 6 Ene 2016.





  1. DarthVader

    DarthVader Miembro de oro

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    Quiero compartir esto con ustedes, voy a casa a dormir.

    Our service time is from 08 to 08 next day(GMT+8).

    To ensure the safety of your personal information,please kindly remind do not submit your personal ID or card information in the form of screenshot.Thank you!
    Jhoanna 19:03[​IMG]
    Hi, I am glad to assist you. To improve our service, kindly rate us accordingly after you close this chat window.
    Jhoanna 19:03[​IMG]
    Thank you for contacting Alipay. May I have your name please?
    19:03 me[​IMG]
    Hi
    19:03 me[​IMG]
    Darth Vader
    Jhoanna 19:03[​IMG]
    Hi, Vader. How may I help you?
    19:04 me[​IMG]
    you just cancelled 3 orders on the morning for security reasons. I contacted you and you said that all is OK with my account and I need to make the orders again. I did it as you stated however the new orders were cancelled again.
    19:09 me[​IMG]
    are you there?

    The current angent is out of connection.Your converstaion will be transferred to other agent automactically. Please wait with patience.
    To ensure the safety of your personal information,please kindly remind do not submit your personal ID or card information in the form of screenshot.Thank you!
    Emma 19:10[​IMG]
    Hi, I am glad to assist you. To improve our service, kindly rate us accordingly after you close this chat window.
    19:10 me[​IMG]
    Hi Emma
    19:10 me[​IMG]
    This is Darth Vader
    19:11 me[​IMG]
    you just cancelled 3 orders on the morning for security reasons. I contacted you and you said that all is OK with my account and I need to make the orders again. I did it as you stated however the new orders were cancelled again.
    Emma 19:11[​IMG]
    Thank you for contacting Alipay, Vader. Let me help you with your concern.
    19:13 me[​IMG]
    OK
    19:13 me[​IMG]
    you just cancelled 3 orders on the morning for security reasons. I contacted you and you said that all is OK with my account and I need to make the orders again. I did it as you stated however the new orders were cancelled again.
    Emma 19:14[​IMG]
    To better assist you, may I have your order number?
    19:14 me[​IMG]
    orders 72061xx, 72061xx
    19:14 me[​IMG]
    on the morning orders 7202xx, 7196xx
    Emma 19:15[​IMG]
    Let me check it for you. Please give me 1-2 minutes.
    19:15 me[​IMG]
    OK
    Emma 19:18[​IMG]
    May I ask for your registered email address?
    19:18 me[​IMG]
    thereaper@hotmail.com
    19:23 me[​IMG]
    Emma???

    The current angent is out of connection.Your converstaion will be transferred to other agent automactically. Please wait with patience.
    To ensure the safety of your personal information,please kindly remind do not submit your personal ID or card information in the form of screenshot.Thank you!
    Precious 19:24[​IMG]
    Hi, I am glad to assist you. To improve our service, kindly rate us accordingly after you close this chat window.
    19:24 me[​IMG]
    Hi Precious
    19:24 me[​IMG]
    you are the third person who takes this chat
    Precious 19:24[​IMG]
    Hi, I;m sorry to hear. I'm glad to assist you today.
    Precious 19:24[​IMG]
    Thank you for contacting Alipay. May I have your name please?
    19:24 me[​IMG]
    Darth Vader
    19:25 me[​IMG]
    theripper@hotmail.com
    Precious 19:25[​IMG]
    Hi Vader, how can I assist you today??
    19:25 me[​IMG]
    you just cancelled 3 orders on the morning for security reasons. I contacted you and you said that all is OK with my account and I need to make the orders again. I did it as you stated however the new orders were cancelled again.
    19:26 me[​IMG]
    orders 7206xxx, 72061xxxx
    19:26 me[​IMG]
    I just want to know why I'm banned from Aliexpress
    Precious 19:27[​IMG]
    I'm sorry to hear, I'm glad to check it for you.
    19:27 me[​IMG]
    thank you
    Precious 19:30[​IMG]
    Thank you for waiting, for order 7206xxxx and 72061xxxxx. I'm sorry to know that your order was closed due to security reasons.
    19:30 me[​IMG]
    how can I avoid this issue? I just validated my identity some days ago and you said that my account was verified
    19:32 me[​IMG]
    what are the security reasons?
    19:32 me[​IMG]
    I used my credit card to purchase another goods on Aliexpress before
    19:32 me[​IMG]
    I'm a A4 user also
    Precious 19:32[​IMG]
    I apologize if we are unable to check for the specific reason because the information is treated with high confidentiality to protect payments made on our site.
    Precious 19:33[​IMG]
    I'm really sorry for the inconvenience that may cause you.
    19:33 me[​IMG]
    How can I continue shopping on Aliexpress?
    19:34 me[​IMG]
    all my next purchases will be cancelled?
    19:35 me[​IMG]
    I mean, all my next orders...
    Precious 19:35[​IMG]
    Regarding that matter, I have checked your account and shows it was successfully verified. You can try to make payment again.
    19:37 me[​IMG]
    the representative that answered to the same question some hour ago said the same that you are saying
    19:37 me[​IMG]
    so I made new orders
    19:37 me[​IMG]
    and those new orders were also... cancelled
    19:38 me[​IMG]
    so the main question is, how can I avoid this issue? What Im doing wrong?
    Precious 19:39[​IMG]
    I understand, please be informed that we are making sure that we are taking precautions to protect the legitimacy and safety of our services. We truly appreciate your understanding.
    Precious 19:40[​IMG]
    This is just for security reasons.
    19:40 me[​IMG]
    OK, I'm agree with that
    19:41 me[​IMG]
    I just want to know if my next orders will be cancelled also
    Precious 19:41[​IMG]
    May I have your AliExpress email address also in order for our verification to check your account and I will followed it up also.
    19:41 me[​IMG]
    theripper@hotmail.com
    Precious 19:43[​IMG]
    Thank you, now I have forwarded your case to our related department to check it for you again.
    Precious 19:43[​IMG]
    You can try to make payment again.
    19:43 me[​IMG]
    OK, there is a ticket number for this case?
    Precious 19:46[​IMG]
    I'm sorry that there is no reference for this conversation. In case you have encountered same problem, you can contact us anytime.
     


  2. DarthVader

    DarthVader Miembro de oro

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    19:46 me[​IMG]
    OK, I will try to order the same thing again
    19:47 me[​IMG]
    I will back to you if the issue persists
    19:47 me[​IMG]
    thank you
    Precious 19:49[​IMG]
    It's my pleasure to assist you.
    Precious 19:49[​IMG]
    Is there anything else that I can help you with today?
    19:50 me[​IMG]
    Yes, I want to know where is the money that you received from my credit card for those cancelled orders
    Precious 19:53[​IMG]
    I see, since the order was closed please note that AliExpress did not receive your payment.
    Precious 19:53[​IMG]
    However, some banks would hold this payment in this situation.
    Precious 19:53[​IMG]
    Please don’t worry since your payment will be back to your account and the speed depends on the clearing circle of your bank.
    19:54 me[​IMG]
    ok, got it
    19:54 me[​IMG]
    it's all for now
    19:54 me[​IMG]
    thank you again
     
  3. Arrow

    Arrow Miembro de bronce

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    Me recuerda a messenger. Lo hubieras puesto en español , asi da flojera traducir.
     
  4. DarthVader

    DarthVader Miembro de oro

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    Traducir? Solo léelo.

    PD: Los chinitos solo hablan inglés.
     
  5. Arrow

    Arrow Miembro de bronce

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    Si pero faltó resumen. :yeah:
     
  6. DarthVader

    DarthVader Miembro de oro

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    La idea es el rollo completo.
     
    A Arrow le gustó este mensaje.
  7. comoloco

    comoloco Miembro maestro

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    cancelado 3 órdenes en la mañana por motivos de seguridad :cafe:
     
  8. DarthVader

    DarthVader Miembro de oro

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    Y otros 3 más en la tarde, el caso es que no me quieren decir porque, solo dicen: try again!
     
  9. comoloco

    comoloco Miembro maestro

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    Y como esta la cuenta del banco todo bien ?:mmm:
     
  10. DarthVader

    DarthVader Miembro de oro

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    Si, compro en otras tiendas con normalidad, PayPal, Cine, GearBest, etc.
     
  11. xJean

    xJean Miembro maestro

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    Haz 1 orden y prueba como te va, no hagas varias seguidas.

    Has puesto la dirección de facturación correctamente? también de qué banco es tu tarjeta?
     
  12. DarthVader

    DarthVader Miembro de oro

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    Bueno, finalmente después de más de una semana los chinos me dijeron que habían hecho eso porque mi tarjeta de crédito había cambiado recientemente, y si, renové mi tarjeta de crédito porque estaba por vencer en diciembre y puse la nueva información en Alipay, parece que no les gustó y me bloquearon.

    Me dijeron que ya puedo comprar y en efecto, ya puedo seguir comprando sin que me cancelen 24 horas después.